ThirtyTwo Support & FAQ
Everything you need to know about our high-performance snowboarding gear and services.
What is the 'Heat Moldable' feature in ThirtyTwo boots?
Most ThirtyTwo snowboard boots feature Intuition Evolution Foam liners that are 100% heat moldable. This allows you to achieve a custom fit by molding the liner to the unique shape of your foot for maximum comfort and performance.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your gear before your next trip to the mountains.
What is your return policy for boots and outerwear?
We offer a 30-day return policy on all unworn items in their original packaging with tags attached. Please note that boots must not have been heat-molded if you intend to return them.
Do ThirtyTwo products come with a warranty?
Yes, all ThirtyTwo products are covered by a 1-year manufacturer warranty against defects in materials and workmanship from the original date of purchase.
How do I determine my correct size in ThirtyTwo boots?
We recommend ordering your standard sneaker size for a performance fit. If you prefer a roomier feel or wear thick thermal socks, some riders choose to go up a half size. Check our detailed Size Guide for measurements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.